Q: Is MCI a collection agency?

A: No, we are a hospital claims resolution firm. We contact insurance carriers to drive revenue to the hospital. If you need assistance with patient pay account receivables, our sister company, Credit Management Company (CMC) can help.


Q: How does MCI get paid?

A: MCI strictly works on a contingency basis. We do not get paid until the hospital gets paid. When our firm does find those lost insurance dollars, the insurance check is then sent to the hospital.


Q: What types of hospitals does MCI service?

A: We provide our services to many different healthcare providers. Acute Care Hospitals, LTAC (Long Term Health Care), Drug & Alcohol Rehabilitation Centers, Trauma Centers, Rehabilitation Centers, and Surgery Centers.


Q: Are your operations onsite, or off shore?

A: All MCI functions are completed at our office in Pittsburgh. Our company address is 2121 Noblestown Road, Suite 300, Pittsburgh, PA 15205.


Q: Does your company have clinical staff to handle medical necessity appeals?

A: Yes, we have several nurse practitioners with over 25 years’ experience, as well as CPCs on staff with extensive background working appeals.


Q: Do you provide reporting?

A: Yes, we provide our clients with seven different types of reports.


Q: Who are your clients?

A: We serve clients all across the United States.


Q: What types of claims do you work?

A: We work over twenty different types of denied claims.


Q: Do you offer Self Pay or Debt Recovery?

A: Yes, through our partnership with Credit Management Company (CMC) we are able to offer solutions for all aspects of claims.


Q: With what payers does your company have experience working?

A: With clients in almost every state across the country, we have worked with almost every payer, both commercial and government. Additionally, we have operational leadership that comes from a long background working for one of the largest payment accuracy solutions firms in the United States, giving them unique insight into the inner workings of some of the largest U.S. payers.